FAQ

From time to time we will place information and answers to common questions in this section to make your visit and experience at the Bord Gáis Energy Theatre as enjoyable as possible. 

  • COVID-19 Safety Information

    • Overview of safety measures in place:

      • All attendees aged 18+ must have proof of full vaccination or recovery from COVID-19 in the past 6 months along with photo ID.
      • Masks and face coverings are mandatory at all times in the venue apart from when seated to eat/drink. Children under the age of 13 are not required to wear masks. Venue staff will wear masks at all times.
      • Booker contact information will be retained for a limited period in line with public health advise for contact tracing, and in accordance with GDPR.
      • Sanitising stations are widely available throughout the venue and we ask all patrons to use hand sanitiser upon entry and throughout your visit.
      • Increased and enhanced cleaning regime in all areas and sanitising of high touch points is being carried out by professional cleaning staff.
      • Contactless digital ticketing and ticket scanning will be in operation.
      • Extensive COVID-19 safety signage throughout the venue.
      • Advanced ventilation systems are in place and air is not re-circulated. Fresh air from outside is pushed into the auditorium and stale air is pushed out.
      • Staff will be wearing masks and all personnel will adhere to the venue’s extensive COVID-19 policies to ensure best safety practices.
      • Contactless payment methods are preferred – contactless spending limit has increased to €50 per transaction.
    • What is your mask / face covering policy?

      Masks and face coverings are mandatory at all times in the venue apart from when seated to eat/drink. Children under the age of 13 are not required to wear masks. Venue staff will wear masks at all times.
    • How is 60% venue capacity determined?

      Our auditorium will be operating at a maximum total capacity of 60%. Where possible empty seats will be left between pods but please be aware on busier performances this may not be achievable due to existing bookings. All adults seated in the auditorium will have provided proof of full vaccination or recent recovery.
    • Do I need to be vaccinated to attend a performance?

      In line with Government entry requirements all attendees must have proof of full vaccination or recovery from COVID-19 in the past 6 months along with photo ID.

      Both EU Digital COVID Certificate's or full HSE COVID-19 Vaccination Record will be accepted.
    • How will tickets be checked?

      Ticket scanning will be contactless with staff scanning tickets from an appropriate distance and directing patrons to their appropriate area to minimise staff-to-patron contact.

      Please retrieve digital tickets on your device before entering the venue queue to avoid congestion.
    • Is the Box Office open?

      The theatre’s box office will reopen from Monday 13th September 2021.

      At present only card payments will be accepted at box office during our reopening period.

      Patrons are advised that on performance days (including midweek matinees) general sales for tickets cannot be made 30 minutes before a show, as box office are busy dealing with ticket collections and sales for that performance. Patrons wishing to book tickets for future performances will be asked to wait until the show has begun, at which time they can proceed with their booking.

      All exchange requests should be made at least 24 hours prior to the scheduled event.

      Initial box office opening hours are as follows:
      • Monday 13th – Thursday 16th September: 12pm – 5pm
      • Friday 17th September: 9am - 5pm
      • Monday 20th September: 12-5pm
      • Tuesday 21st - Thursday 23rd September: 12pm – 7.30pm
      • Friday 24th September: 12pm - 8.30pm
      • Saturday 25th September: 12.30pm – 7.30pm
      • Sunday 26th September: 12.30pm – 7pm
    • Is the cloakroom open?

      Our cloakroom will not be in operation and we do not have bag storage facilities at present. Please bring only one small bag for your visit as large bags will not be permitted inside the auditorium.
  • General

    • How do I find out when to arrive and what time a show starts?

      Please refer to your tickets which will give you the show start times, some events will also state the door times on the ticket. Additional information can also be found on our website. If you have purchased your tickets via the internet through Ticketmaster, an email will be sent to you giving you further concert information. Due to the nature of live entertainment, all times including end of show times are approximate and subject to change.
    • Are there restaurant facilities at the Bord Gáis Energy Theatre?

      Apart from the The Circle Club (our exclusive members club) there are no restaurant facilities on site at the theatre. There are four kiosks in the theatre where you can buy tea, coffee, confectionary and popcorn. There is also one fully licensed bar on every floor. There are plenty of restaurants surrounding the theatre that offer pre theatre menu options.
    • Who do I contact for lost property?

      If you lose property after attending the Bord Gáis Energy Theatre, please contact us as soon as possible during office hours (Monday to Friday 9.30pm to 5.30pm). Any lost property that is found in the venue is handed into the management office. Please call the office on 01-674 2400 (and dial 0) to inform our team of the missing item.
    • Is there a policy for late arrivals?

      Each show will have a different latecomer policy. We do endeavour to seat all latecomers where possible with as little disturbance as possible to the rest of the audience. This will tend to be during moments of applause, but is always at the discretion of the artist and producer.
    • Can I bring children to the Theatre?

      All children aged 3 and over can visit the theatre with a valid ticket. Babes in arms and infants 2 years old and under will not be permitted into the theatre. However, if the performance is classed as a children’s show then infants under the age of 2 are admitted free of charge and will not need to purchase a ticket as no seat will be allocated.

      Please note that parents with a child who is disrupting other patrons will be asked to leave the auditorium to settle the child. Our policy is that only one infant is permitted per family, and if you are bringing other children to a show along with an infant, it is advisable that at least two adults are in attendance.
    • Can I bring my own alcohol to the venue?

      As we are licensed premises, unfortunately not. For most events at the Bord Gáis Energy Theatre, alcoholic beverages are available for purchase. Customers may be required to show ID to purchase alcohol. Customers are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside the Bord Gáis Energy Theatre. Management reserves the right to refuse the sale of alcohol to any customer. Please be aware that it is the policy of the Bord Gais Energy Theatre to require all customers who appear to be twenty one (21) years of age or younger to present a valid form of ID with proof of age in order to purchase alcoholic beverages at the Bord Gais Energy Theatre. We accept only the following forms of identification: • A valid Garda National Age Card • A valid passport • A valid driver's licence
    • Will my bag be searched?

      We reserve the right to carry out random bag searches. Any alcohol found on a person will be confiscated in accordance with our company policy that customers are not permitted to bring alcoholic beverages into the venue from outside; this is to ensure the health and safety, as well as the enjoyment of all our patrons.Any bottles being brought onto the premises, will be checked for alcoholic content
    • I sometimes suffer from vertigo. Where will I be most comfortable within the auditorium?

      A: If you suffer from vertigo you might find the stalls or circle more comfortable than seats in the upper circle or boxes. If you have concerns, please contact our Access Department as follows: Phone – 01 677 7770 (9.30am-6pm Monday – Friday) Email – groups@bgetheatre.ie In Person – Visit the Box office at Bord Gáis Energy Theatre (11am – 6pm Monday – Friday) *Please note that opening hours may vary on occasion (e.g. Show On Sale Date)
  • Tickets

    • Are there any additional charges when I purchase tickets from the box office?

      There are no Ticketmaster service charges when you book in person at the Bord Gáis Energy Theatre Box Office. Where a show has a facilities fee, this charge will still be applicable, regardless of point of sale. General sales for tickets cannot be made 30 minutes before the show, as box office are busy dealing with ticket collections for the show during this time.
    • What are the opening times for the box office?

      The theatre’s box office will reopen from Monday 13th September 2021.

      At present only card payments will be accepted at box office during our reopening period.

      All exchange requests should be made at least 24 hours prior to the scheduled event.

      Patrons are advised that on performance days (including midweek matinees) general sales for tickets cannot be made 30 minutes before a show, as box office are busy dealing with ticket collections and sales for that performance. Patrons wishing to book tickets for future performances will be asked to wait until the show has begun, at which time they can proceed with their booking.

      Initial box office opening hours are as follows:

      • Monday 13th -Thursday 16th September: 12pm – 5pm
      • Friday 17th September: 9am - 5pm
      • Monday 20th September: 12-5pm
      • Tuesday 21st - Thursday 23rd September: 12pm – 7.30pm
      • Friday 24th September: 12pm - 8.30pm
      • Saturday 25th September: 12.30pm – 7.30pm
      • Sunday 26th September: 12.30pm – 7pm
    • Can I purchase tickets at the box office on the evening of a show?

      Tickets are subject to availability but can be purchased at the box office. The opening hours are from 11am to 6pm Monday to Friday and for one hour prior to every performance (times may vary for bank holidays & non-performance weekends). Patrons are advised that on show days (including midweek matinees) when doors open one hour prior to curtain, priority will be given to those collecting tickets for that performance, and box office may cease general sales until the performance has begun. Patrons looking to book tickets for future performances may be asked to wait until box office has ceased pre-show business, at which time they can proceed with their booking.
    • Can I bring children to the Theatre?

      All Children aged 3 and over can visit the theatre with a valid ticket. Babes in arms and infants 2 years old and under will not be permitted into the theatre. However, if the performance is classed as a children’s show then infants 2 years old and under are admitted free of charge and will not need to purchase a ticket as no seat will be allocated.

      Please note that parents with a child who is disrupting other patrons will be asked to leave the auditorium to settle the child. Our policy is that only one infant is permitted per family, and if you are bringing other children to a show along with an infant, it is advisable that at least two adults are in attendance.
    • What is the age limit for child tickets?

      Children’s tickets are for children aged 3 yrs -15 yrs, who must be accompanied by someone 16 or over. Please check individual show information for any further age restrictions.
    • Are there concessions available?

      Where applicable we offer a limited number of discounted tickets to senior citizens, patrons who are registered as disabled (and a carer), students and children. Concessions are limited and may not be available for all performances or shows.
    • I have tickets and I want to exchange them for another performance - is that possible?

      Provided there is availability, it should be no problem to change your booking to another performance of the same show, please note that ticket prices will vary depending on the day so you may be asked to pay for the difference (weekend performances are generally dearer tickets than mid-week). If you booked online or with the Ticketmaster phone line you should submit a request at the following link: https://bit.ly/34RPTov If you booked through the Bord Gáis Energy Theatre Box Office then please contact the theatre on 01-6777 999 and ask to speak to someone regarding Box Office ticket exchange. Please note, the box office at Bord Gáis Energy Theatre is currently closed due to Covid-19 restrictions. Please refer to our 'News' section for updates on postponed, rescheduled or cancelled events. Please note, tickets will need to be exchanged no later than 24 hours before the original performance and cannot be exchanged on the day of the event.
    • I have bought tickets via a third party vendor, can you assist me with a refund or exchange?

      We do not condone or endorse any third party sales. Ticketmaster are our only approved and official ticket vendor. All online purchases should be made via www.bordgaisenergytheatre.ie or www.ticketmaster.ie. Unfortunately, if purchased completely outside of our system, we cannot assist with refund or exchange. The tickets belong to the purchaser and due to data protection we cannot share or give information surrounding the booking to anyone but the original booker.
    • What is the Facilities Fee?

      All tickets have a €1.00 Facilities Fee. The money raised from the Facilities Fee contributes to the ongoing refurbishment and improvement of the theatre. This is included in the advertised price.
  • Transport

    • Are there parking facilities at the Bord Gáis Energy Theatre?

      The theatre does not have its own car park. The nearest car park is Q-Park Grand Canal Square located on Chimney View, off Pearse Street. The car park has 163 spaces with 70 of these available to pre-book in advance each day. There are three disabled spaces in the car park. Spaces cannot be booked on the same day you want to park, it needs to be booked at least the day before. Download the Q-Park Rewards app to earn cashback on your parking spend. To book, please visit: https://bit.ly/2HYkaUU

      There is limited on-street parking available in the area. The most convenient way to reach the theatre is by public transport. Both the Grand Canal Dock and Pearse Street Dart stations are a 10-15 minute walk away. Dublin Bus Routes 1, 2, 3, 50, 56a, 77 and 77a all operate to both of these Dart stations and are the closest stops to the venue.