FAQ

From time to time we will place information and answers to common questions in this section to make your visit and experience at the Bord Gáis Energy Theatre as enjoyable as possible. 

  • COVID-19 Safety & Venue Entry Information

    • Updated Government Public Health Measures regarding COVID-19 restrictions came into effect from 7th December 2021. What does this mean for Bord Gáis Energy Theatre and our customers?

      CAPACITY
      • In line with current Government restrictions, performances until the anticipated date of 9th January 2022 will operate at a maximum capacity of 50%.
      • It is likely that patrons from other groups will be sitting in seats next to you. However, all adults in attendance have met vaccination entry criteria.
      PROOF OF VACCINATION
      • Patrons are required to present an EU Digital COVID-19 Certificate or HSE / NHS proof of full Covid-19 Vaccination or recent recovery certificate, along with ID.
      • Children under 18 who are accompanied by adult ticketholders do not need proof of vaccination/recovery.
      PCR / ANTIGEN TESTS FOR ENTRY
      • A negative PCR or antigen test is NOT accepted for entry as per current Government rules.
      SALE & CONSUMPTION OF ALCOHOL
      • Alcohol is available for sale to attendees aged 18+ for consumption away from bar service areas at designated seating areas on a first come, first served basis.
      • We reserve the right to close bars for the sale of alcohol at any time for health and safety reasons.
      • Alcohol is not permitted in the auditorium.
      MASKS ARE MANDATORY
      • Masks or appropriate face coverings must be worn by patrons at all times in the venue apart from when eating or drinking. Staff will wear masks at all times.
      • Children under 9 are not required to wear masks.
      CONTACT TRACING
      • Lead booker contact information will be retained for contact tracing purposes for a limited period in line with public health protocols.
      PLANNING YOUR SAFE VISIT - PATRONS RESPONSIBILITIES
      • Please bring your proof of Covid vaccination / recovery, photo ID and tickets and retrieve these items on your device before entering the queues at venue entrance. We advise patrons to allow additional entry time when planning their visit due to for proof of vaccination checks.
      • Please put on your mask before entering the venue and keep it on at all times during your visit, removing only when eating or drinking.
      • We encourage all patrons to download the HSE’s COVID Tracker app if they have not already done so before their visit – more information here.
      • DO NOT enter the venue if you or any of your group are feeling unwell or have been advised to isolate, refer to the HSE for further information ( www.hse.ie / 1850 24 1850). You can request a full/partial refund before your performance takes place directly from your ticket page in your Ticketmaster MyAccount via https://www.ticketmaster.ie/ or email justask@bgetheatre.ie, include your booking reference code (numerical code: xx-xxxxxx) and we will try to accommodate you to a later performance date or issue a refund.
    • From 7th December 2021, venue capacity will be 50% - how will this affect seating arrangements for my upcoming visit?

      In line with current Government restrictions, performances from 7th December 2021 – 9th January 2022 will have a maximum attendance capacity of 50%.

      It is likely that patrons from other groups will be sitting in seats next to you – at 50% capacity it is not possible to rearrange existing bookings to create gaps between groups.

      All adults in attendance have met vaccination entry criteria and mask wearing for all patrons aged 9+ is mandatory.
    • What key safety measures are in place at the venue from 7th December 2021?

      • All attendees aged 18+ must provide proof of full vaccination or recovery from COVID-19 certificate in the past 6 months along with ID.
      • Masks/face coverings are mandatory at all times in the venue apart from when eating/drinking. Children under the age of 9 are not required to wear masks.
      • Booker contact information will be retained for a limited period in line with public health protocols for contact tracing.
      • Sanitising stations are widely available throughout the venue and we ask all patrons to use hand sanitiser upon entry and throughout your visit.
      • Increased and enhanced cleaning regime in all areas and sanitising of high touch points is being carried out by professional cleaning staff.
      • Contactless digital ticketing and ticket scanning will be in operation where possible.
      • Advanced ventilation systems are in place and air is not re-circulated. Fresh air from outside is pushed into the auditorium and stale air is pushed out.
      • Staff will be wearing masks and all personnel will adhere to the venue’s extensive COVID-19 policies to ensure best safety practices.
      • Contactless payment methods are preferred – contactless card spending limit has increased to €50 per transaction.
    • Planning your safe visit – patron responsibilities

      • Please bring your proof of Covid vaccination / recovery, photo ID and tickets and retrieve these items on your device before entering the queues at venue entrance. We advise patrons to allow additional entry time when planning their visit due to for proof of vaccination checks.
      • Please put on your mask before entering the venue and keep it on at all times during your visit, removing only when eating or drinking.
      • We encourage all patrons to download the HSE’s COVID Tracker app if they have not already done so before their visit – more information here.
      • DO NOT enter the venue if you or any of your group are feeling unwell or have been advised to isolate, refer to the HSE for further information ( www.hse.ie / 1850 24 1850) and email justask@bgetheatre.ie before your performance takes place, include your booking reference code (numerical code: xx-xxxxxx) and we will try to accommodate you to another performance date or issue a refund.
    • Do I need to be fully vaccinated to attend a performance from 7th December 2021?

      In accordance with current Government entry requirements all attendees must provide proof of full vaccination or else a recovery from COVID-19 certificate in the past 6 months, along with photo ID.

      Both EU Digital COVID Certificate's and HSE or NHS COVID-19 Vaccination Records will be accepted.

      Ticketholders aged under 18 accompanied by adult ticketholders do not need proof of vaccination or recovery.
    • Do children under 18 need to be vaccinated to attend?

      Children aged under 18 that are accompanied by adult ticketholders do not need to be vaccinated to attend.

      Teenagers aged 16 and 17 attending without an accompanying adult must have proof of full vaccination to attend without an adult.
    • Do teenagers aged 16 and 17 need to be vaccinated to attend?

      Teenagers aged 16 and 17 may attend applicable events without an accompanying adult provided they are fully vaccinated and have proof of same.

      If they do not meet this entry criteria, then a vaccinated adult ticketholder must accompany them for their visit.
    • What international proof of vaccination records will be accepted?

      To be considered fully vaccinated for the purposes of entry you must provide proof of vaccination within the correct length of time after the final dose of a European Medicines Agency-approved vaccine.

      The table below sets out what fully vaccinated means in line with EMA criteria:

      A full course of any one of the following vaccines Considered fully vaccinated after:
      2 doses of Pfizer-BioNtech Vaccine 7 days
      2 doses of Moderna Vaccine 14 days
      2 doses of Oxford-AstraZeneca Vaccine 15 days
      1 dose of Johnson & Johnson/Janssen Vaccine 14 days
    • What should I do if I have to isolate or feel unwell before attending a performance?

      DO NOT enter the venue if you or any of your group are feeling unwell or have been advised to isolate, refer to the HSE for further information ( www.hse.ie / 1850 24 1850). You can request a full/partial refund before your performance takes place directly from your ticket page in your Ticketmaster MyAccount via https://www.ticketmaster.ie/ or email justask@bgetheatre.ie, include your booking reference code (numerical code: xx-xxxxxx) and we will try to accommodate you to a later performance date or issue a refund.
    • How will tickets be checked?

      Ticket scanning will be contactless where possible with staff scanning tickets from an appropriate distance and directing patrons to their appropriate seating area to minimise staff-to-patron contact.

      Please retrieve digital tickets on your device before entering venue entry queues to avoid congestion.
    • Is the cloakroom open?

      Our cloakroom is not currently in operation and we do not have bag storage facilities. Please bring only one small bag for your visit as large bags will not be permitted inside the auditorium.
  • General

    • How do I find out when to arrive and what time a show starts?

      Please refer to your tickets which will give you the show start times, some events will also state the door times on the ticket. Additional information can also be found on our website. If you have purchased your tickets via the internet through Ticketmaster, an email will be sent to you giving you further concert information. Due to the nature of live entertainment, all times including end of show times are approximate and subject to change.
    • Are there restaurant facilities at the Bord Gáis Energy Theatre?

      Apart from the The Circle Club (our exclusive members club) there are no restaurant facilities on site at the theatre. There are four kiosks in the theatre where you can buy tea, coffee, confectionary and popcorn. There is also one fully licensed bar on every floor. There are plenty of restaurants surrounding the theatre that offer pre theatre menu options.
    • Who do I contact for lost property?

      If you lose property after attending the Bord Gáis Energy Theatre, please contact us as soon as possible during office hours (Monday to Friday 9.30pm to 5.30pm). Any lost property that is found in the venue is handed into the management office. Please call the office on 01-674 2400 (and dial 0) to inform our team of the missing item.
    • Is there a policy for late arrivals?

      Each show will have a different latecomer policy. We do endeavour to seat all latecomers where possible with as little disturbance as possible to the rest of the audience. This will tend to be during moments of applause, but is always at the discretion of the artist and producer.
    • Can I bring children to the Theatre?

      All children aged 3 and over can visit the theatre with a valid ticket. Babes in arms and infants 2 years old and under will not be permitted into the theatre. However, if the performance is classed as a children’s show then infants under the age of 2 are admitted free of charge and will not need to purchase a ticket as no seat will be allocated.

      Please note that parents with a child who is disrupting other patrons will be asked to leave the auditorium to settle the child. Our policy is that only one infant is permitted per family, and if you are bringing other children to a show along with an infant, it is advisable that at least two adults are in attendance.
    • Can I bring my own alcohol to the venue?

      As we are licensed premises, unfortunately not. For most events at the Bord Gáis Energy Theatre, alcoholic beverages are available for purchase. Customers may be required to show ID to purchase alcohol. Customers are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside the Bord Gáis Energy Theatre. Management reserves the right to refuse the sale of alcohol to any customer. Please be aware that it is the policy of the Bord Gais Energy Theatre to require all customers who appear to be twenty one (21) years of age or younger to present a valid form of ID with proof of age in order to purchase alcoholic beverages at the Bord Gais Energy Theatre. We accept only the following forms of identification: • A valid Garda National Age Card • A valid passport • A valid driver's licence
    • Will my bag be searched?

      We reserve the right to carry out random bag searches. Any alcohol found on a person will be confiscated in accordance with our company policy that customers are not permitted to bring alcoholic beverages into the venue from outside; this is to ensure the health and safety, as well as the enjoyment of all our patrons.Any bottles being brought onto the premises, will be checked for alcoholic content
    • I sometimes suffer from vertigo. Where will I be most comfortable within the auditorium?

      A: If you suffer from vertigo you might find the stalls or circle more comfortable than seats in the upper circle or boxes. If you have concerns, please contact our Access Department as follows: Phone – 01 677 7770 (9.30am-6pm Monday – Friday) Email – groups@bgetheatre.ie In Person – Visit the Box office at Bord Gáis Energy Theatre (11am – 6pm Monday – Friday) *Please note that opening hours may vary on occasion (e.g. Show On Sale Date)
  • Tickets

    • Are there any additional charges when I purchase tickets from the box office?

      There are no Ticketmaster service charges when you book in person at the Bord Gáis Energy Theatre Box Office. Where a show has a facilities fee, this charge will still be applicable, regardless of point of sale. General sales for tickets cannot be made 30 minutes before the show, as box office are busy dealing with ticket collections for the show during this time.
    • What are the opening times for the box office?

      Box Office Opening Hours – January 2022

      • Thursday 6th & Friday 7th January: 12pm - 5pm
      • Saturday 8th January: 10am - 5pm
      • Sunday 9th January: 11am - 3pm


      • Monday 10th & Tuesday 11th January: 11am - 5pm
      • Wednesday 12th January: 10am - 5pm
      • Thursday 13th & Friday 14th January: 11am - 5pm
      • Saturday 15th January: 10am - 5pm
      • Sunday 16th January: 11am - 3pm


      • Monday 17th & Tuesday 18th January: 11am - 5pm
      • Wednesday 19th January: 10am - 5pm
      • Thursday 20th & Friday 21st January: 11am - 5pm
      • Saturday 22nd January: 10am - 5pm
      • Sunday 23rd January: 11am - 3pm


      • Monday 24th & Tuesday 25th January: 11am - 5pm
      • Wednesday 26th January: 10am - 5pm
      • Thursday 27th & Friday 28th January: 11am - 5pm
      • Saturday 29th January: 10am - 5pm
      • Sunday 30th January: 11am - 3pm


      • Monday 31st January: 11am - 5pm
    • Can I purchase tickets at the box office on the evening of a show?

      Tickets are subject to availability but can be purchased at the box office. The opening hours are from 11am to 6pm Monday to Friday and for one hour prior to every performance (times may vary for bank holidays & non-performance weekends). Patrons are advised that on show days (including midweek matinees) when doors open one hour prior to curtain, priority will be given to those collecting tickets for that performance, and box office may cease general sales until the performance has begun. Patrons looking to book tickets for future performances may be asked to wait until box office has ceased pre-show business, at which time they can proceed with their booking.
    • Can I bring children to the Theatre?

      All Children aged 3 and over can visit the theatre with a valid ticket. Babes in arms and infants 2 years old and under will not be permitted into the theatre. However, if the performance is classed as a children’s show then infants 2 years old and under are admitted free of charge and will not need to purchase a ticket as no seat will be allocated.

      Please note that parents with a child who is disrupting other patrons will be asked to leave the auditorium to settle the child. Our policy is that only one infant is permitted per family, and if you are bringing other children to a show along with an infant, it is advisable that at least two adults are in attendance.
    • What is the age limit for child tickets?

      Children’s tickets are for children aged 3 yrs -15 yrs, who must be accompanied by someone 16 or over. Please check individual show information for any further age restrictions.
    • Are there concessions available?

      Where applicable we offer a limited number of discounted tickets to senior citizens, patrons who are registered as disabled (and a carer), students and children. Concessions are limited and may not be available for all performances or shows.
    • I have tickets and I want to exchange them for another performance - is that possible?

      Provided there is availability, it should be no problem to change your booking to another performance of the same show, please note that ticket prices will vary depending on the day so you may be asked to pay for the difference (weekend performances are generally dearer tickets than mid-week). If you booked online or with the Ticketmaster phone line you should submit a request at the following link: https://bit.ly/34RPTov If you booked through the Bord Gáis Energy Theatre Box Office then please contact the theatre on 01-6777 999 and ask to speak to someone regarding Box Office ticket exchange. Please note, the box office at Bord Gáis Energy Theatre is currently closed due to Covid-19 restrictions. Please refer to our 'News' section for updates on postponed, rescheduled or cancelled events. Please note, tickets will need to be exchanged no later than 24 hours before the original performance and cannot be exchanged on the day of the event.
    • I have bought tickets via a third party vendor, can you assist me with a refund or exchange?

      We do not condone or endorse any third party sales. Ticketmaster are our only approved and official ticket vendor. All online purchases should be made via www.bordgaisenergytheatre.ie or www.ticketmaster.ie. Unfortunately, if purchased completely outside of our system, we cannot assist with refund or exchange. The tickets belong to the purchaser and due to data protection we cannot share or give information surrounding the booking to anyone but the original booker.
    • What is the Facilities Fee?

      All tickets have a €1.00 Facilities Fee. The money raised from the Facilities Fee contributes to the ongoing refurbishment and improvement of the theatre. This is included in the advertised price.
  • Transport

    • Are there parking facilities at the Bord Gáis Energy Theatre?

      The theatre does not have its own car park. The nearest car park is Q-Park Grand Canal Square located on Chimney View, off Pearse Street. The car park has 163 spaces with 70 of these available to pre-book in advance each day. There are three disabled spaces in the car park. Spaces cannot be booked on the same day you want to park, it needs to be booked at least the day before. Download the Q-Park Rewards app to earn cashback on your parking spend. To book, please visit: https://bit.ly/2HYkaUU

      There is limited on-street parking available in the area. The most convenient way to reach the theatre is by public transport. Both the Grand Canal Dock and Pearse Street Dart stations are a 10-15 minute walk away. Dublin Bus Routes 1, 2, 3, 50, 56a, 77 and 77a all operate to both of these Dart stations and are the closest stops to the venue.