Our Access Policy

The Bord Gáis Energy Theatre aims to recognize and acknowledge people’s differences and support them with their individual needs. We support equal access and oppose all forms of unlawful or unfair discrimination.

To book accessible seating including wheelchair accessible seats please contact our dedicated Group Bookings and Access Department:
Phone: 01 677 7770
In person: call into our Group Bookings and Access Department on Level 5 by coming to the Stage Door on Misery Hill.
Our Group Bookings & Access Department is open 9am to 5.30pm Monday to Friday.

If you have an urgent access query about a performance that is scheduled to take place before this department is due to reopen, please call our main reception on 01 6777 999 and dial 0 for our Stage Door for assistance.

Bord Gáis Energy Theatre Facilities

A range of accessible wheelchair seating options.

The theatre is located in the docklands area of the city and is easily reached using public transport which is wheelchair accessible. Parking is located directly below the theatre, and wheelchair spaces can be reserved at Also see for a list of on street accessible parking bays. There is level entry to the theatre. There is full wheelchair access by lift to all levels in the theatre. The lift is large and will very comfortably accommodate a powered wheelchair user and accompanying person. A range of accessible wheelchair seating options are located in the Stalls, Upper Circle and Selected Boxes for people who remain seated in their wheelchair during the performance and also for people who prefer to transfer from their wheelchair to a theatre seat. As there can be a large demand for these seats we recommend that you book as early as possible.

All registered assistance dogs welcome.

Please inform the theatre prior to your arrival so we can make the necessary arrangements.

Loop System

Assistive Listening Loop Devices are available from our Box Office or can be pre-booked through our Group and Access Department on 01 677 7770 or They can be used in all areas of our auditorium. These devices amplify and clarify sound for patrons who are hard of hearing. There is no charge for the use of the headset.

Priority Seating

Priority seating within the front five rows in the Stalls, if required, for people who have a visual impairment, subject to availability. As there can be a large demand for these seats we recommend that you book as early as possible.

Concessionary tickets

Concessionary tickets for people who have a disability and their assisting person may be available on some performances. The availability of these tickets is at the discretion of the Promoter.

Captioned Performances

Assisted Performances are available for certain shows. Captioned performances: Captions are similar to television subtitles and give deaf and hard of hearing people access to a live performance. The actors' words appear on a display unit (or units), placed in the set or next to the stage, at the same time as they are spoken or sung.

Audio Described Performances

Audio description is a verbal commentary that tells visually impaired theatre-goers what is happening on the stage during the parts of the performance where there is no dialogue (i.e. during fight scenes). Visually impaired theatre-goers are equipped with a headset or earpiece to hear the information.

Irish Sign Language (ISL)

ISL (Irish Sign Language) Signed Performances are available for certain shows.

Accessible Parking

There is limited accessible parking available at the Grand Canal Square Q-Park Car park. Please contact Q-Park directly for more information and advance booking at or call 01 6111 976.