Access

Our Access Policy

The Bord Gáis Energy Theatre aims to recognize and acknowledge people’s differences and support them with their individual needs. We support equal access and oppose all forms of unlawful or unfair discrimination.

To book accessible seating including wheelchair accessible seats please contact our dedicated Group Bookings and Access Department:
Phone: 01 671 8321
Email: groups@bgetheatre.ie
In person: call into our Group Bookings and Access Department on Level 5 by coming to the Stage Door on Misery Hill.
Our Group Bookings & Access Department is open 9am to 5.30pm Monday to Friday.

Bord Gáis Energy Theatre Facilities

A range of accessible wheelchair seating options.

The theatre is located in the docklands area of the city and is easily reached using public transport which is wheelchair accessible. Parking is located directly below the theatre, and wheelchair spaces can be reserved at www.q-park.ie. Also see www.accessdublin.ie for a list of on street accessible parking bays. There is level entry to the theatre. There is a lift to all levels in the theatre. The lift is large and will very comfortably accommodate a powered wheelchair user and accompanying person. A range of accessible wheelchair seating options are located in the Stalls, Upper Circle and Selected Boxes for people who remain seated in their wheelchair during the performance and also for people who prefer to transfer from their wheelchair to a theatre seat. As there can be a large demand for these seats we recommend that you book as early as possible.

All registered assistance dogs welcome.

Please inform the theatre prior to your arrival if you need any additional arrangements.

Loop System

Assistive Listening Loop Devices are available from our Box Office or can be pre-booked through our Group Bookings and Access Department on 01 677 7770 or groups@bgetheatre.ie. They can be used in all areas of our auditorium. These devices amplify and clarify sound for patrons who are hard of hearing. There is no charge for the use of the headset.

Priority Seating

Priority seating within the front five rows in the Stalls, if required, for people who have a visual impairment, subject to availability. As there can be a large demand for these seats we recommend that you book as early as possible.

Concessionary tickets

Concessionary tickets and/or free carer tickets for people who have a disability and their assisting person may be available on some performances. The availability of these tickets is at the discretion of each individual show promoter.

Captioned Performances

Captioning gives deaf and hard of hearing people access to live performances and screenings. It is similar to television and film subtitling. Captioning converts the spoken word into text, which is displayed on one or more caption units situated on, above or next to the stage. As well as dialogue, the captions include the name of the character who is speaking or singing, as well as descriptions of any sound effects and any safety announcements. In addition to assisting people with hearing disabilities, captioned performances have been found to benefit foreign visitors and students who are studying the play or learning to speak English.

Audio Description & Touch Tours

Audio Description for live performance is a live verbal commentary providing information on the visual elements of a production as it unfolds, from sets, props and costumes to actors’ facial expressions and movements across the stage. The description is delivered via an individual headset during the quieter moments of a performance and therefore only gives essential information that a blind or visually impaired person might miss. A touch tour is normally organised prior to an audio described performance. Audiences are invited to attend a touch tour of the set, the stage, props and costumes so that audiences with visual impairments can experience and contextualise the stage.

Irish Sign Language (ISL)

Irish Sign Language (ISL) is the sign language used in the Republic of Ireland. The language makes use of space and involves movement of the hands, body, face and head. A sign language interpreter interprets what a person says or signs simultaneously, or immediately afterwards.

To book access performances

To find out about our current and upcoming access performances or to join our mailing list please contact our Group Bookings and Access Department on 01 671 8321 or groups@bgetheatre.ie Current programmed access performances are also advertised on the show specific page on our website when available.

Accessible Parking

There is limited accessible parking available at the Grand Canal Square Q-Park Car park. Please contact Q-Park directly for more information and advance booking at www.qpark.ie or call 01 6111 976.